Frequently Asked Questions

About the Company

Who owns Drain Kingz?
Drain Kingz is a family-owned, veteran-owned plumbing and drain company led by Jake and Payton. We've been serving Utah homeowners and businesses since 2022.
What areas do you serve?
We serve homes and businesses across Salt Lake, Utah, Davis, and Weber counties, including cities like Sandy, West Jordan, Salt Lake City, South Jordan, Murray, Draper, Orem, Provo, Lehi, Layton, Bountiful, and Ogden. If you're outside our primary service area, give us a call at (801) 335-9197. Depending on the job, we may still be able to help.
Are you licensed and insured?
Yes. Our plumbers are licensed and insured in the state of Utah. All work is performed to meet or exceed state plumbing codes.
Frequently Asked Questions

Scheduling & Availability

Are you available for emergencies?
Yes. We offer 24/7 emergency plumbing service. If you're dealing with a burst pipe, sewage backup, major leak, or any other urgent plumbing issue, call us at (801) 335-9197 and we'll get someone to you as fast as possible.
How do I schedule a service appointment?
You can call us at (801) 335-9197 or use the contact form on our website to request service. For emergencies, always call — our team is available around the clock.
How quickly can you get to my home or business?
It depends on the situation and your location, but we prioritize fast response times across all of our service areas. Emergency calls are treated as top priority. Maintenance plan members with priority scheduling or same-day service add-ons get moved to the front of the line.
Frequently Asked Questions

Pricing & Payments

Do you offer free estimates?
Yes, we offer free estimates on most plumbing, drain work. Give us a call at (801) 335-9197 or request a quote online and we'll walk you through your options with clear, upfront pricing before any work begins. In some cases, an on-site diagnostic may be needed to give you an accurate estimate, and we'll always let you know upfront if that applies.
Do you charge extra for after-hours or weekend calls?
After-hours and weekend service rates may differ from standard service fees. If you're on one of our maintenance plans, Queenship includes one reduced after-hours call per year, and Kingship includes one waived after-hours call plus 50% off an additional one.
Do you offer financing?
Yes. We offer financing through Synchrony for jobs large and small. You can apply directly through our website.
Frequently Asked Questions

Working With Us

What should I do before my appointment?
Make sure we can access the area where the issue is — clear space around the drain, water heater, or affected fixture. If you've noticed anything unusual (sounds, smells, slow drainage), let us know when we arrive so we can zero in on the problem faster.
Do you work on commercial properties?
Yes. We serve homes, restaurants, commercial properties, and property managers. We also partner with other plumbing companies as a subcontractor for specialized drain and sewer work.
Do you guarantee your work?
We stand behind every job. Our goal is to make sure the problem is fully resolved before we leave. If something isn't right, let us know and we'll make it right.
For Free Estimate

Request a Quote





















          scroll to top